Support of information systems
Support is divided into three types of services:
1. Planned jobs may include:
3. Different service delivery modes are Possible :
8 hours a day, 5 days a week;
10 hours a day, 6 days a week;
24 hours a day, 7 days a week;
a different mode specified In the work schedule.
Work related to the elimination of problems (incorrect user actions, errors in the program code, various failures, etc.) that occurred during the operation of the information system.
Services maintenance services include ensuring the full functioning of information systems that are currently in commercial operation.
Maintenance of information systems is performed according to the following methodology project management based on the best international practices and own experience
system backup, backup monitoring , backup testing , system restore from backup;
change user accounts and access rights to system resources;
updating of project documents ( user and administrator manuals, description of the system configuration);
making changes to the system, in accordance with changes in the customer's technological processes.